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Washmart - Terms & Conditions

  1. Urgent delivery of garments will be charged Extra*
  2. For Free Pick up & Delivery, laundry orders should be of 5 KG or more.
  3. Washmart reserves the rights to cancel/modify/change the terms and conditions at any point in time without any prior intimation or notice.
  4. We put in our best efforts to ensure timely pick-up and delivery; however there might be incidents beyond our control or incidences of Force Majeure where we are unable to stick to the timelines. In such cases, customer cannot claim any compensation, refunds or any reduction in charges.
  5. Customers are requested to examine garments at the time of delivery.
  6. We are not responsible for fastness / running of colour / shrinkage / damage to embellishments / embroidery work on the garments during process.
  7. Every effort is made to remove stains, but Washmart, will not be responsible for stubborn and un-removable stains
  8. All articles are accepted at customers’ risk.
  9. Laundry deliveries will be made in 60 Hours.
  10. Please note that we will not be responsible for the upkeep of the garments, if the garments are not collected within 10 days from the date of scheduled delivery.
  11. We accept no liability for any loss or damage of the clothes arising due to fire, burglary or any natural causes etc.
  12. The tariff of garments will be decided on a case to case basis depending on the complexity of the garments. The rates mentioned in the price list are indicative and minimal.
  13. We will undertake the cleaning of the garments, in the best possible manner that our technicians deem fit. The various cleaning methods deployed by us will vary from Wash in Emulsifier, Detergent and Softeners, Soft wash for delicate garments, Technologies like Percloroethylene, Hydro Carbon.
  14. The Dry Cleaning garments will be delivered in 90 Hours.
  15. We are digitally active on all the social media platforms.
  16. All disputes are subject to the jurisdiction of Courts in Delhi only.
  17. We may use the images of your clothes for promotional purposes.
  18. Our prices may vary from store to store and city to city
  19. Washmart shall not be held responsible for shrinkage, damage, cuts, holes, scratches, stains etc. becoming apparent during the wash process due to defective manufacturing, adulteration, deterioration, wear & tear, and exposure to environment.
  20. We would be putting in our best efforts to remove any stains or unwanted marks on the clothes; however we cannot guarantee 100% removal of stains or marks. Customers will have no claim whatsoever or no rights to ask for deduction in processing charges on account of this.

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