Contact Us
Contact Us
Get to know us
Phone
Mobile Phone
Registered Office
Enshine Services Pvt. Ltd. H-187, Sector-63 Noida, 201301
Corporate Office
F-03, 1st Floor, A-86, Sector 4, Noida - 201301, Uttar Pradesh
Frequently asked questions
Quick answers before you write to us. Cannot find yours? Use the form above or call 1800 8913 588.
How do I book a pickup?
Tap Book Now on the website, use the Washmart app, or call our helpline on 1800 8913 588 or 72177 97548. Choose your service, add your address and a pickup slot, and the nearest store takes it from there.
Is pickup and delivery free?
Yes. Doorstep pickup and delivery is free on orders of ₹499 or more. Below that, standard transportation charges may apply.
How long does it take to get my clothes back?
Standard turnaround is 48–72 hours for laundry and 72–96 hours for dry cleaning, depending on the fabric. A 24-hour express service is available on select services for a small surcharge.
Where can I see the prices?
The rate card for your city or area is on the Pricing page. Prices listed are indicative and subject to change; for exact pricing, download the Washmart app or visit your nearest Washmart store.
Which services do you offer?
Laundry (wash and fold, wash and iron), dry cleaning, steam ironing, shoe cleaning, carpet cleaning and curtain cleaning, with free pickup and delivery.
How do I find the nearest Washmart store?
Use the Store Locator to search by city, area or PIN code. It lists each store's address, hours and contact number.
I have a complaint or a problem with my order. What should I do?
Send us the details using the General Enquiry form on this page, or raise a ticket on the Submit Ticket page with your order information. You can also call 1800 8913 588. Please keep your order details handy so we can resolve it quickly.
Do you handle bulk, hotel or corporate laundry?
Yes. Choose "Bulk, hotel or corporate order" in the General Enquiry form with your city and expected volume, and the team will get back to you.
How can I start a Washmart franchise?
Switch to the Franchise Query tab on this page and share your details, or read the franchise guide. Our franchise team will call you to explain the two franchise models (Washmart Neo from ₹13 lakh + GST and Washmart Advance from ₹16 lakh + GST) and the support we provide.
More questions? See all FAQs.