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Privacy Policy

Effective Date: 10 August 2023

At Washmart, we are committed to protecting your privacy and ensuring the security of your personal information. This Privacy Policy outlines our practices regarding the collection, use, and disclosure of your personal data when you use our website and mobile application services. By accessing or using our services, you consent to the practices described in this policy.

Information We Collect

  1. Personal Information:

    • We may collect personal information that you provide to us, such as your name, contact information (email address, phone number), and billing details when you sign up for our services, make a booking, or contact us for support.

  2. Usage Information:

    • We automatically collect certain information about your usage of our website and mobile application. This may include your IP address, device information, browser type, operating system, and pages you visit on our platforms.

  3. Cookies and Tracking Technologies:

    • We use cookies and similar tracking technologies to enhance your experience on our website and mobile application. Cookies are small data files that are stored on your device, helping us remember your preferences and gather information about your interactions with our platforms.

How We Use Your Information

  1. Providing Services:

    • We use your personal information to provide the laundry and dry cleaning services you’ve requested, including order processing, delivery, and customer support.

  2. Communication:

    • Your contact information may be used to send you service-related communications, such as booking confirmations, delivery updates, and important notices through both our website and mobile application.

  3. Improving Services:

    • We analyze usage data from both our website and mobile application to enhance our offerings, identify trends, and address technical issues.

  4. Marketing:

    • With your consent, we may use your information to send you promotional offers, newsletters, and other marketing communications through both our website and mobile application. You can opt out of these communications at any time.

How We Share Your Information

  1. Service Providers:

    • We may share your personal information with third-party service providers who assist us in operating our website and mobile application, processing payments, delivering orders, and providing customer support.

  2. Legal Compliance:

    • We may disclose your information as required by law, such as in response to legal requests or when necessary to protect our rights, privacy, safety, or property.

Your Choices

  1. Access and Update:

    • You have the right to access and update the personal information we hold about you, both through our website and mobile application.

  2. Opt-Out:

    • You can opt out of receiving marketing communications from us through both our website and mobile application by following the instructions provided in the communication or by contacting us.

Security

We implement appropriate security measures to protect your personal information, both on our website and mobile application. However, no method of transmission over the internet or electronic storage is completely secure. We cannot guarantee the absolute security of your information.

Changes to this Privacy Policy

We may update this Privacy Policy from time to time. Any changes will be effective when we post the updated policy on our website and mobile application. Your continued use of our services after the effective date constitutes your acceptance of the revised policy.

Contact Us

If you have any questions or concerns about this Privacy Policy, please contact us at info@washmart.in.

Experience the difference of quality care and exceptional service with Washmart. Your privacy is important to us, and we are committed to maintaining the confidentiality and security of your personal information.

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